Terms and conditions

Welcome to our website. If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Super Photo Canvas relationship with you in relation to this website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance,

completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without Super Photo Canvas prior written consent.

Your Personal Information

To fulfill your order we need to collect some personal information from you in order to print your photos on canvas. This will include your name, address and contact details. We need this information to fulfill your order and/or contact you if there are any problems. None of this information is passed onto third party with exception for delivery arrangements.

Copyright

By supplying us with artwork, you guarantee that you have the copyright or license in that image or the written permission of the copyright owner to use the photograph. Under no circumstances will Super Photo Canvas be responsible for any copyright issues arising as a result of you supplying us with any image or artwork in breach of copyright.

Artwork / work

We cannot guarantee the final output of the print if the artwork you supply is of inferior quality or not suitable for a print size required by you. We will do our best to give you a quality finish but we cannot be held responsible for the end product if your supplied artwork is poor. It is important to note we cannot guarantee the colours contrast reproduction of photographic images canvas as compared to those on a computer screen or previously printed on photographic paper. Before we proceed with printing your canvas we will e-mail you a PDF proof for you to check that you are happy with the composition and any retouching work. It is your responsibility to check the PDF proofs and let us know you have approved the artwork for print. Any delay in you reviewing your PDF proof will delay your order.

Super Photo Canvas carry out in-house work. However, we reserve the right to sub-contract your work if we deem it suitable or necessary.

Payments

All of the payments are processed by PAYPAL. We do not see or store your credit/payment details. If you need any addtional information regarding their policies, please refer to www.paypal.com.

Estimates

Estimates are valid for a period of one calendar month from the quoted estimate date.

Deliveries

We aim to dispatch your finished canvas prints within 3-5 working days after your PDF approval. All orders are sent using Royal Mail Special Delivery/Parcel Force service. Super Photo Canvas do not have any control over Royal Mail or courier companies. Some deliveries may be delayed due to your location, accidents or local disruptions.

Cancellations

Super Photo Canvas cannot cancel works once you have approved PDF and we have started printing your custom made canvas.

Returns

Please check your canvas immediately upon receipt. If a print is faulty please e-mail or call us within 7 days quoting your order number and will talk you through the return procedure.

Please don’t send back your canvas without contacting us first.

Non-faulty goods. We cannot accept returns of Non-Faulty goods because the products have been personalized or customized specifically for you.

To return faulty goods you need to firstly contact a member of our Customer Services by emailing (please see contact us page for address).

We will only acknowledge returned goods if they are sent using Royal Mail Signed For Recorded or Special Delivery so you have proof of delivery. You will have to meet the delivery costs of returning the products, although we will refund the postage at our discretion once the item in question is rechecked. If we are at fault then we will gladly reimburse your postage costs.

It is only when we receive the item in its original state, that we will redo or refund monies for a faulty item.

Loss or damage

Super Photo Canvas shall not be responsible for any loss or damage to your product during transit beyond the value of the invoice and what you have paid us.

We cannot be responsible for the receipt of any hardcopies of artwork. If your file or photographs is lost in transit to us, there is nothing we can do. You need therefore to use an insured postal service if your photos are of value.

We will endeavor to return all hardcopies and artwork to you in the condition they were received and will be returned with your finished canvas.